Refund and cancellations Policy

Refund and Cancellations Policy

At Livius Training Ltd, we understand that circumstances may arise requiring changes to training course bookings. To ensure fairness and transparency, we have outlined our Refund and Cancellations Policy in detail below.

Cancellation Policy

If you need to cancel your course booking, please review the guidelines below to understand refund eligibility based on the time of cancellation:

• 15 or more working days before the course start date – A full refund will be issued, ensuring that customers who cancel early do not incur any financial loss under our Refund and Cancellations Policy.
• 8 to 14 working days before the course start date – A 50% cancellation charge applies, covering administrative costs and course preparation expenses as outlined in our Refund and Cancellations Policy.
• 0 to 7 working days before the course start date – A 100% cancellation charge applies, as last-minute cancellations disrupt scheduling and resource allocation, in accordance with our Refund and Cancellations Policy.

Postponements

Postponing a course can affect scheduling and availability. If a course is postponed with 14 or fewer working days’ notice, it will be treated under the Refund and Cancellations Policy above. Further details regarding postponed bookings can be found in your booking confirmation email attachment.

Administrative Fees

All cancellations will incur a £10 administration fee, which will be deducted from any refund issued. This fee covers processing costs and ensures efficiency in handling refund requests under our Refund and Cancellations Policy.

Refund Process

Refunds are processed within 7-10 business days from the date of cancellation approval. The refund will be issued through the original payment method, as per our Refund and Cancellations Policy. If the payment was made via credit or debit card, the amount will be credited back to the same account.

How to Request a Refund

To submit a refund request, please follow these steps:

1. Send an email to our accounts team at accounts@livius-training.co.uk.
2. Include the following details in your request:
   • Full name
   • Course details (course name and scheduled date)
   • Reason for cancellation
   • Payment method used for booking
3. Once the request is received, our team will review it within 3 business days and confirm eligibility for a refund under our Refund and Cancellations Policy.
4. Refunds will be processed within the stated timeframe.

Frequently Asked Questions (FAQs)

What happens if I miss the course without canceling?

No-shows without prior notice will be subject to a 100% cancellation charge, and no refunds will be issued, as per our Refund and Cancellations Policy.

Can I transfer my booking to another person?

Yes, transferring a booking to another person may be permitted. This must be arranged at least 5 working days before the course start date and approved by our administrative team, following our Refund and Cancellations Policy.

What if I need to change my course date?

Requests to reschedule must be made at least 15 working days before the course start date to avoid charges. If requested within 8 to 14 working days, a 25% rescheduling fee applies, as outlined in our Refund and Cancellations Policy.

Will I receive confirmation once my refund is processed?

Yes, once the refund is processed, you will receive a confirmation email detailing the amount refunded and the expected timeframe for the funds to reflect in your account, in accordance with our Refund and Cancellations Policy.

Is there a contact number for support?

For urgent refund-related inquiries, contact our support team via email or visit our Livius Training Contact Page.

Additional Terms & Conditions

• Refunds are only applicable to course fees; any additional materials or subscriptions purchased separately are non-refundable under our Refund and Cancellations Policy.
• Course rescheduling and transfers are subject to availability, and approval is at the discretion of Livius Training Ltd, as per our Refund and Cancellations Policy.
• Cancellation requests received outside business hours will be processed on the next working day, following our Refund and Cancellations Policy.
• Force Majeure Clause – In the event of unforeseen circumstances such as natural disasters, illness outbreaks, or technical failures preventing course delivery, Livius Training Ltd will communicate alternative solutions, including rescheduling without charge, in accordance with our Refund and Cancellations Policy.

For further assistance, please reach out to our team. We are committed to ensuring a smooth and fair refund process for our customers under our Refund and Cancellations Policy.